Consumer Rights & Obligations

Date Posted: Sunday, 23 August 2015

Consumer Rights and Obligations under the Magna Carta for Residential Electricity Consumers

Basic Rights

  • To have quality, reliable, affordable, safe, and regular supply of electric power;
  • To be accorded courteous, prompt and non-discriminatory service by the electric service provider;
  • To be given a transparent, non discriminatory and reasonable price of electricity consistent with the provision of RA 9136;
  • To be an informed electric consumer and given and given adequate access to information on matters affecting the electric service of the consumer concerned;
  • To... Read more

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